SHIPPING POLICY

QUESTIONS ABOUT YOUR DELIVERY? WE'VE GOT YOU!

 

After checkout, we will send you an email confirming your order. 

Please allow up to 5 business days for production before your item ships.

 

Once your item ships, you will be sent a tracking number. You may track your package here. Please allow 48 hours for your tracking information to be updated. Please allow up to 20 business days for delivery

 

Shipping times vary globally, 

But are typically as follows:

  • USA: 12-20 business days 
  • Canada: 7-20 business days 
  • Australia & New Zealand: 7-20 business days
  • UK: 6-15 business days
  • Europe: 10-15 business days 

 

Other destinations may require longer delivery times.

 

 Tracking information may be unavailable in your home country. Please allow up to 60 business days for delivery. 

 

Shipping Delays Please note that we do not have control over shipping delays. 

If you have questions about your delivery status, please do not hesitate to contact us. 

Possible reasons for delays include:

  1. Parcel is awaiting customs inspection in your home country 
  2. Parcel is awaiting space availability on the shipping aircraft 
  3. Parcel simply needs time to go through the system - some cities take longer to process items than others Incomplete Address If an error such as an incomplete address is made during the input of your order in the checkout process, 

Puppinoo has the right to charge a fee of $5.00 for all US orders and $10.00 for all International orders in the circumstance of a parcel requiring to be re-shipped. 

Canada Post Strike In the event of a Canada Post Strike:

 

All Canadian orders will be processed, awaiting fulfillment when the shipping option becomes available. If you place an order with a Canadian Shipping Address, our support team will contact you via email for further instructions. 

Please note, all wait times and delays occurred as a result of the Canada Post Strike do not fall within the allowable timeline outlined above in our Shipping Times. 

Chinese New Year 

Please note, due to the Chinese New Year, all orders placed on or after January 15th will be processed, however, will not begin shipping until February 8th. This may cause delays for your order. 

If you have any questions, please contact us. 

Your gear ships directly from our global warehouse. This allows us to achieve global shipping in a timely manner and at an affordable price!